Safe Pro Terms

Last updated: Version 1.0, effective September 2026

Please read these Safe Pro Terms ("Terms") before subscribing to Safe Pro. Safe Pro is the paid organisational layer of the application available at https://app.safe.global (the "App").

We are Safe Labs GmbH, registered with the commercial register of the Amtsgericht Charlottenburg under HRB 270980, with registered address at Unter den Linden 10, 10117 Berlin, Germany ("Safe Labs", "we"). These Terms govern paid Safe Pro subscriptions. You accept these Terms by completing a checkout or by signing an order form that incorporates them.

Safe Pro is offered exclusively to businesses (§ 14 BGB). Consumers may not subscribe. By subscribing you confirm that you act in the exercise of a trade, business or profession and that you have authority to bind the business named at checkout or in the order form (the "Customer", "you").

These Terms are concluded exclusively with Safe Labs. No contractual relationship of any kind is created with Core Contributors GmbH (Amtsgericht Charlottenburg, HRB 240421 B), and Safe Labs is not its legal successor. Liability of Safe Labs for obligations arising in the business operations of Core Contributors GmbH is excluded pursuant to § 25(2) HGB; this exclusion is registered in the commercial register.

1. Contract and subject matter

1.1 You subscribe by selecting a plan in the App and completing the subsequent checkout. The contract is concluded when you complete the checkout. Your subscription comprises the plan you selected and the price, currency and billing cycle displayed at checkout. We issue an invoice for each billing period. The versions of these Terms and of any addendum that we make available to you at checkout apply for the running subscription term. Where an order form incorporating these Terms is signed instead, the contract is concluded upon signature and the order form prevails as to the commercial terms. The obligations under § 312i(1) sentence 1 nos. 1 to 3 BGB do not apply.

1.2 Your subscription gives you access to Safe Pro. What your plan includes is shown when you select it in the App. The Safe Pro Service Descriptions we publish (the "Service Descriptions") explain how individual features work; they are descriptive only. We may further develop and modify features during the term where this is required for security, for legal compliance or for the further development of Safe Pro, provided the scope of your plan is not materially reduced and the change is reasonable for you.

1.3 Each individual to whom you give access uses Safe Pro under the Safe Pro User Terms (the “User Terms”), which that individual accepts when signing in to Safe Pro and which apply in the version in force at the time of sign-in. You will ensure that these individuals comply with them. Nothing in them limits your rights under these Terms; liability in connection with your subscription is governed exclusively by Clause 9 of these Terms.

1.4 Safe Accounts are self-custodial. Keys and recovery phrases remain in your custody; we never hold them. Transactions are executed on public blockchains, not by us; their execution, cost and outcome depend on the relevant blockchain and are outside our control.

2. Fees and payment

2.1 Fees are those displayed at checkout, in the currency displayed there. They are payable in advance and are net of VAT and other applicable taxes, which are added where due. The "list price" of a plan is the undiscounted price we display for that plan in the App at the relevant time. Where an order form states a list price for your plan, that amount is the list price for the purposes of these Terms and of any addendum.

2.2 Monthly billing: the subscription runs for an indefinite period. Fees are payable in advance for each billing month. You may cancel at any time with effect from the end of the current billing month; you retain access until then, and no further payments are taken.

2.3 Annual billing: fees for twelve months' access are payable in advance. They are non-refundable, except where these Terms or mandatory law provide otherwise, or where the contract ends early for a reason for which we are responsible; in that case we refund the fee for the unused remainder of the term.

2.4 Upgrades take effect immediately and you pay the price difference pro rata for the remainder of the running term or billing month. Downgrades take effect from the next billing month or, on annual billing, from the next renewal term. A downgrade may reduce features and limits.

2.5 Plans may include usage allowances or credits, for example for gas sponsoring or transaction relaying, as shown for your plan. Usage beyond an included allowance, and individual features not included in your plan, may be offered against a per-transaction fee. Such a fee applies only if it is displayed in the App before execution and the transaction is confirmed there together with the stated fee; it may be payable in cryptocurrency and collected by the relay provider that submits the transaction. A per-transaction fee confirmed in Safe Pro on your behalf is owed by you; the confirming individual is never the debtor. Exhausting an allowance never creates a payment obligation by itself, and your silence, inaction or continued use never creates one.

2.6 If a payment fails, we notify you and retry. We may suspend access to Safe Pro if payment remains outstanding fourteen (14) days after a reminder. We may terminate for cause if payment remains outstanding thirty (30) days after a second reminder, which we send no earlier than fourteen (14) days after the first.

3. Renewal

3.1 Annual subscriptions renew automatically for successive twelve-month terms unless you cancel with effect from the end of the running term. You can cancel at any time in the App or in text form, up to the end of the running term; you retain access until then.

3.2 Monthly subscriptions renew monthly until cancelled. You may cancel at any time with effect from the end of the current billing month (Clause 2.2).

3.3 A price increase on annual billing takes effect only from a renewal term and only if we have notified you of the new price, stated in the currency of your subscription, in text form at least sixty (60) days before the running term ends. Otherwise the subscription renews at the unchanged price. On monthly billing, a new price applies from a billing month beginning at least six (6) weeks after we have notified you of it in text form, stated in the currency of your subscription; you may cancel with effect from the end of the billing month before the new price first applies.

4. Service levels

4.1 Where an availability target is shown for your plan when you select it in the App, we target that monthly availability (the "Uptime Target") for the running subscription term. Availability is measured by us for each calendar month on the basis of our system monitoring; we provide the measured figure for a calendar month on request. Excluded from the measurement are: announced maintenance windows; failures of blockchains, network infrastructure or other third-party services outside our control; causes attributable to you; and events outside our reasonable control. Where an order form states an availability commitment, that commitment applies instead.

4.2 For the purposes of this Clause, the "monthly amount" is the monthly fee for your plan or, where you are billed annually, one twelfth of the annual fee. If availability falls below the Uptime Target in a calendar month, you receive a service credit of 10% of the monthly amount for that month; if availability falls below 95%, the credit is 30%. Credits are applied to the next invoice or renewal and are capped, per calendar month, at 30% of the monthly amount. Credits are calculated and applied in the currency of your subscription. Credits must be claimed in text form within thirty (30) days after the end of the month concerned.

4.3 Where an Uptime Target applies under Clause 4.1, credits are the only availability-related remedy under these Terms for the shortfall concerned and are set off against any reduction of fees arising by operation of law (§ 536 BGB). Where no Uptime Target applies, availability is governed by statutory law. Failure to claim a credit within the period under Clause 4.2 affects only the credit; your rights under §§ 536, 536a BGB remain unaffected and are reduced only by credits actually granted. Your right to terminate for cause and our liability under Clause 9 remain unaffected. Credits do not accrue in periods you have access free of charge.

5. Your data

5.1 Data entered into Safe Pro under your subscription remains yours. You grant us the non-exclusive right to process it solely to provide and support Safe Pro.

5.2 Our Privacy Policy describes the personal data we process as controller, including the account and sign-in data of individuals who use Safe Pro. Where we process personal data on your behalf, that processing is governed by our Data Processing Agreement.

5.3 For ninety (90) days after your subscription ends you may export your data in a common machine-readable format, free of charge; after that period we may delete it. Your Safe Accounts, keys and on-chain assets are never affected by the end of a subscription. They remain fully usable with your own keys through any interface.

6. Confidentiality

Each party will keep confidential the non-public information it receives from the other in connection with the contract, will use it only to perform the contract, and will protect it with reasonable care. This does not apply to information that is public, that was already known to the receiving party, that was developed independently, or that must be disclosed by law or by order of a court or authority. Disclosure to professional advisers bound to confidentiality is permitted. This obligation continues for two (2) years after the contract ends.

7. Suspension and termination

7.1 Either party may terminate for cause (§ 314 BGB). For us, cause includes non-payment (Clause 2.6) and a serious or repeated breach of these Terms or of the acceptable-use rules in the User Terms by you, where the breach is not remedied within a reasonable period after notice; notice and a cure period are dispensable in the cases of § 314(2) sentences 2 and 3 BGB.

7.2 Where a ground for termination under Clause 7.1 or Clause 2.6 exists, or where suspension is necessary to avert an imminent threat to the security or integrity of Safe Pro or to comply with a legal obligation, we may suspend access to Safe Pro instead of terminating, provided the suspension is proportionate. We will notify you of the ground before the suspension takes effect or, where that is not possible, without undue delay, and will lift the suspension once the ground is resolved. You may continue to export your data during a suspension. Your payment obligation continues only where the ground for the suspension is attributable to you; otherwise the fees for the period of suspension are credited.

7.3 On termination, access to Safe Pro ends and Clause 5.3 applies.

8. Indemnity

You will indemnify us against third-party claims arising from your use of Safe Pro in breach of these Terms or of applicable law, including the reasonable costs of legal defence, provided that we notify you of the claim without undue delay and, where legally possible, leave the defence to you. Our liability under Clause 9 remains unaffected.

9. Liability

9.1 We are liable without limitation for damage caused intentionally or by gross negligence on our part or on the part of our legal representatives or vicarious agents (Erfüllungsgehilfen), for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), where we have fraudulently concealed a defect, and under a guarantee we have expressly given as such.

9.2 In cases of simple negligence we are liable — including for our legal representatives and vicarious agents — only for the breach of a material contractual obligation, meaning an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely, and only for the damage typical for this type of contract and foreseeable at its conclusion.

9.3 In the cases of Clause 9.2, our total liability is capped at the greater of (a) the fees paid or payable by you in the twelve (12) months preceding the event giving rise to liability and (b) the list price of your plan for twelve (12) months. Both amounts are determined in the currency of your subscription. The cap does not apply in the cases of Clause 9.1.

9.4 In all other respects, our liability for damages is excluded, irrespective of the legal ground. This exclusion does not apply in the cases of Clauses 9.1 and 9.2, to claims under Article 82 GDPR, to claims for the reduction or repayment of fees, or to other claims that cannot be excluded by agreement.

9.5 The strict liability for defects existing at the conclusion of the contract (§ 536a(1) BGB, first alternative) is excluded. Clause 9.1 remains unaffected.

10. Changes to these Terms

The version of these Terms accepted at checkout or dated in the order form applies for the running term. We may amend these Terms with effect for the future only to adapt them to changes in law or case law, to security requirements, or to the further development of the service. An amendment may not increase your fees, may not materially reduce the scope of the service you have paid for, and must be reasonable for you. An amended version applies to an annual subscription from the next renewal term, provided we have notified you of it in text form at least sixty (60) days before the running term ends; it applies to a monthly subscription from the next billing month, provided we have notified you of it in text form at least six (6) weeks in advance. You may cancel before an amended version takes effect (Clauses 2.2 and 3.1).

11. Final provisions

11.1 You may assign the contract only with our prior consent in text form. We may assign it to an affiliate or in connection with a merger, a reorganisation or a sale of our business, giving you notice.

11.2 You may set off only counterclaims that are undisputed, finally adjudicated or ripe for decision (entscheidungsreif).

11.3 The plan and the scope shown for it when you select it in the App, the price, the currency and the billing cycle displayed at checkout, these Terms, the Data Processing Agreement and any addendum or order form applying to your subscription constitute the entire agreement on Safe Pro. The Service Descriptions are not part of the contract. Individually negotiated agreements take precedence (§ 305b BGB).

11.4 The contract is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant (Kaufmann), a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contract is Berlin.

11.5 If a provision of these Terms is or becomes invalid, the remaining provisions remain in force. The invalid provision is replaced by the applicable statutory law.